“DEERFIELD CLAIMS CONCIERGE”
It goes without saying that the possibility of needing to file a claim is the sole reason for having insurance in the first place. You know that, we know that, but does your insurance company know that. That’s the sixty four thousand dollar question. And it happens to be our job to make sure that if your insurance carrier has by chance forgotten this fact, that they remember it very quickly. Because when that dreadful moment comes & you need help, playing games with an insurance company is the last thing you want to do. That’s when we shine the most, it’s our moment of truth, & we take it very seriously. You can rest assured, when you have a loss, we will be there for you every step of the way. You see, to our way of thinking, your crisis is our crisis. If you have a problem, we have a problem. We take ownership of your problem & make it our own, no matter how large or small. It’s the Deerfield way. No other aspect of our value to you is more important than when you have a claim.
Suddenly discovering a loss can be a stressful experience, that’s why we put so much importance on being there for you. One way we do this is by assigning our dedicated claims manager to walk you through the process. Her aim is to quickly get things under control, arrange to have your claim paid & attend to any special needs, or circumstances you may have.
Handling Claims – The Deerfield way:
Step 1: The very first minute you discover a loss or a problem or even the possibility of one, call us to report it.
Step 2: We will advise you of your options & recommend the best one.
Step 3: We will file the claim on your behalf to get the ball rolling
Step 4: We will quickly email or call you with your claim number & adjusters contact information.
Step 5: We will monitor & interact with you & the adjuster to make sure things are expedited as quickly as possible.
Step 6: We will be an advocate for you if there are disagreements with the adjuster, & or insurance carrier & make sure you are treated fairly.
Step 7: We will make sure you are paid for your claim if accepted by the carrier.
Step 8: Once you are satisfied with the claim payment we will bring the claim to close & let you get back to your life.