Deerfield Account Manager™

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“DEERFIELD ACCOUNT MANAGER”

Personal attention & responsive customer care is a lost art. Our competitors are striving to automate  everything from phone calls to certificates of insurance. There’s no old fashioned communication & customer attention anymore. Sometimes people want a live person to talk to and an easy way to reach them. Deerfield is different in that automation at the expense of the personal touch is not our style. When a client needs us we respond. It’s our moment of truth, & we take it very seriously. If you have a problem, we make it our problem. We take ownership of your problem & make it our own, no matter how large or small. It’s the Deerfield way. No other aspect of our value to you is more important than when you need us no matter what it’s for.

When you have an important need it can be a stressful experience, that’s why we put so much importance on being there for you. One way we do this is by assigning you a Dedicated Account Manager backed up by the Deerfield Team. This tag team approach to customer service means you will always be taken care of, regardless of staff circumstances. The account managers aim is to quickly get your need met or problem solved so you can get back to whats important to you.  We make it easy to contact us. You have a choice based on your preference. Text – Phone Call – Email – Face to Face. Whichever one you choose, we promise to be there for you!

 

Handling Your Needs – The Deerfield way:

Making a payment on your behalf.

Solving problems that are a natural outcrop of having insurance.

Policy Endorsements.

Certificates of Insurance.

Dealing with Mortgage companies on your behalf.

Checking on your policy status to mitigate cancel issues.

Being the first contact point when you have a claim & staying with you until resolution.

Explaining Policy coverages.

Helping you understand your risk exposures.

…….And many more! Take Deerfield out for a test drive. Experience the Deerfield Difference.

 


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